Feb 23, 2007
Customer service is something I can always get excited about, and is something I try to emphasize a great deal at Project83. Maybe it's from the years of waiting tables throughout college, or maybe because I know how great it feels to experience great service as a customer. Joel Spolsky has just written a fantastic article on customer service, and I consider it a must-read for anyone in a service industry. Those of you looking for practical ways to build a great company can start with these seven principles.