Jun 10, 2010
In January of last year our team took a little "company retreat" to Las Vegas. Why Vegas? ZAPPOS, of course. The phenomenal online retailer with the best customer service around also does tours at their headquarters and I knew we had to go.
Every second of our day there was a huge WOW factor, from the Zappos-branded Escalade that shuttled us to and from the hotel to the ridiculously friendly folks that work there (some of which we still keep up with). In no way is their culture or way of doing business an act. The people are genuine, the atmosphere is contagious and the methodology works. As a fan of customer service, you can't help but ooh and ahh about how they run the company.
Unfortunately it took nearly 18 months for me to talk about our experience on the blog and post the video we took. Hopefully this provides at least a glimpse into the awesomeness that is a Zappos headquarters tour. Please forgive the awful camera work by yours truly, I will do better next time.